Passenger with Special Assistance Need

Passenger over 60 years old

Passenger over 60 years old

Passengers with or over sixty (60) years will receive preferential and appropriate treatment to their needs. 

If you, or someone traveling with you, need special care during boarding, arrival and connections, let us know your needs when you purchase the ticket at our website, store or Sales Center. On the flight date, go to the booth signaled for Priority service at Avianca's Check-in. 

The request must be made at least 72 hours before the flight. For questions or to provide appropriate assistance, you can also contact the phone number 0800 286 6543 or our Live Chat

Pregnant

Pregnant

From the moment the pregnant woman declares her condition, to secure the safety and the mother and baby's welfare, the passenger must provide the necessary documentation according to the gestational age, the type of pregnancy (regular or multiple) and the medical history (with or without medical complications), as shown in tables below:

 

REGULAR PREGNANCY (No medical complications)

Gestacional Age

Disclaimer

Medical Report

MEDIF

Up to 27 weeks

Yes

No

No

28 to 35 weeks

Yes

Yes

No

More than 36 weeks

Yes

Yes

Yes

More than 38 weeks*

Yes

Yes

Yes

 

MULTIPLE PREGNANCY (No medical complications)

Gestacional Age

Disclaimer

Medical Report

MEDIF

Up to 27 weeks

Yes

No

No

28 to 31 weeks

Yes

Yes

No

More than 32 weeks

Yes

Yes

Yes

More than 38 weeks*

Yes

Yes

Yes

 

* ATTENTION:

Regular and multiple pregnancy:

  • Pregnant mothers with more than 38 weeks of pregnancy: mandatory monitoring by a medical assistant during the trip;
  • Pregnant mothers with more than 40 weeks of pregnancy may not board.

 

If the pregnant woman fits any of the cases below, it becomes mandatory the presentation of a Disclaimer, a Medical Report and a MEDIF:

 

  • The pregnancy progress or the due date are uncertain;
  • Prior preterm birth, or;
  • High-risk pregnancy with medical complications during this pregnancy.



Disclaimer: present at the check-in 3 printed copies duly filled in and signed, regardless of the gestation period.

 

 

Medical Report of the Pregnant Women Boarding or Medical Certificate: Medical Report of the Pregnant Women Boarding is a form available on Avianca's website. If you choose to present a medical certificate, the certificate shall include gestational age, due date and physician statement reporting that the mother is in condition to take a flight. The certificate date shall be within seven (7) days prior to the trip.

 

 

MEDIF (Medical Information Form): The MEDIF is a medical form for passengers with special needs and pregnant women in the above conditions. Avianca provides this form in the link below. It will be examined by the airline, which will inform the pregnant passenger if she can travel and under what conditions.



In these cases, it is necessary to send the medical form (MEDIF) to the email: medif@avianca.com.br. The document must be sent no later than seventy-two (72) hours before the departure time of the flight, digitized and signed by the passenger (or his legal representative) and by the doctor.

 

To be valid, the certificate (MEDIF) must be dated no later than 10 days prior to the date scheduled for the passenger's initial flight. For more information on MEDIF, click here.

 


Important!

  • The gestational age is considered the departure date, not the date in which the ticket was purchased or booked;
  • Newborn babies can only travel after completing a week of life;
  • Premature babies are considered a medical case. You must send the medical form MEDIF;
  • For information about the person accompanying, click here