Passenger with Special Assistance Need

Passenger over 60 years old

Passenger over 60 years old

Passengers with or over sixty (60) years will receive preferential and appropriate treatment to their needs. 

If you, or someone traveling with you, need special care during boarding, arrival and connections, let us know your needs when you purchase the ticket at our website, store or Sales Center. On the flight date, go to the booth signaled for Priority service at Avianca's Check-in. 

The request must be made at least 72 hours before the flight. For questions or to provide appropriate assistance, you can also contact the phone number 0800 286 6543 or our Live Chat

Pregnant

Pregnant

From the moment the pregnant woman declares her condition, to secure the safety and the mother and baby's welfare, the passenger must provide the necessary documentation according to the gestational age, the type of pregnancy (regular or multiple) and the medical history (with or without medical complications), as shown in tables below:

 

REGULAR PREGNANCY (No medical complications)

Gestacional Age

Disclaimer

Medical Report

MEDIF

Up to 27 weeks

No

No

No

28 to 35 weeks

Yes

No

No

More than 36 weeks

Yes

Yes

Yes

More than 38 weeks*

Yes

Yes

Yes

 

MULTIPLE PREGNANCY (No medical complications)

Gestacional Age

Disclaimer

Medical Report

MEDIF

Up to 27 weeks

No

No

No

28 to 31 weeks

Yes

No

No

More than 32 weeks

Yes

Yes

Yes

More than 38 weeks*

Yes

Yes

Yes

 

* ATTENTION:

Regular and multiple pregnancy:

  • Pregnant mothers with more than 38 weeks of pregnancy: mandatory monitoring by a medical assistant during the trip;
  • Pregnant mothers with more than 40 weeks of pregnancy may not board.

 

Important:
• For both types of gestation, air travel to pregnant women is not recommended during the seven (7) days prior to the expected date of delivery.
Even with medical authorization, postpartum women (women who have just given birth) should not travel for up to seven days (excluding the day of delivery) after normal and uncomplicated delivery;

If it was a cesarean delivery, it should be treated as a surgical procedure with MEDIF sent for analysis to release the shipment.

 

 

Documentation for Embarkation of Pregnant Women

 

Term of Responsibility present at the check-in 3 printed copies duly completed and signed, for pregnant women from the 28th week of gestation.  

 

Term of Responsibility of Pregnant Woman.

 

The medical certificate must be issued up to one week (7 days) prior to the first flight's boarding, and must contain the following information:

• Date of issue of the certificate

• Boarding date

• Date of return

• Estimation of the baby's birth date

• Gestational age

• Express authorization to travel by plane

 

If the certificate contains all the above data, it is possible to use the same document for the return flight, as long as the return date is described in the certificate and there is no change in the gestational period that requires the submission of more documents for shipment

 

MEDIF (Medical Information Form): The MEDIF is a medical form for passengers with special needs and pregnant women in the above conditions. Avianca provides this form in the link below. It will be examined by the airline, which will inform the pregnant passenger if she can travel and under what conditions.



In these cases, it is necessary to send the medical form (MEDIF) to the email: medif@avianca.com.br. The document must be sent no later than seventy-two (72) hours before the departure time of the flight, digitized and signed by the passenger (or his legal representative) and by the doctor.

 

To be valid, the certificate (MEDIF) must be dated no later than 10 days prior to the date scheduled for the passenger's initial flight. For more information on MEDIF, click here.

 


Important!

  • The gestational age is considered the departure date, not the date in which the ticket was purchased or booked;
  • Newborn babies can only travel after completing a week of life;
  • Premature babies are considered a medical case. You must send the medical form MEDIF;
  • For information about the person accompanying, click here