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Return Trip One Way
2 to 11 years
0 to 23 months
Maximum amount of passengers (adults plus children) must be less than or equal to 9. Please adjust the search, or click on the link for more than 9 passengers.
For more than 9 passengers, click here.
The reservation code consists of 6 alphanumeric characters (letters and numbers). It may be found in the email confirming your reservation or on your ticket print-out. For example: 3OTCHJ.
The electronic ticket number (E-ticket) is a thirteen digit numeric code for the reservation or printed on the physical ticket. For example: 247 7025311697
Your loyalty program account number shown on your card.
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For doubts, complaints, compliments or cancellations of contracted services, call:
Connect right now to get in touch with one of our agents.
This channel is available for: Informations; Website support; Seats Selection; Special Services (inclusion, editing or deletion); Cancellations and Refunds.
To exchange, please contact the Reservation Center or through the Customer Area.
Access our FAQ to ask your questions
Register a Service Request for questions, complaints, praise and cancellation of contracted services. Follow your service protocol.
In the case of problems with checked baggage, please fill out the luggage form ↗.
Registre una Solicitud de Atención al Cliente, reclamaciones, elogios y cancelación de los servicios contratados. Acompanhe su Protocolo de Atención.
En caso de problemas con el equipaje facturado, rellene el formulario de equipaje ↗.
Or access our customer service via Twitter.
If you need it, you can contact our CSC - Customer Service - in person. The service is available in our physical stores of airports (Resolution ANAC 400).
Have you already opened a service request? You may check the status of your request using your service protocol.
Amigo Program Number
Write down the number of your attendance protocol
You can check the status of the request with your attendance protocol.
Open a new request.
Protocol not found, check the data and try again.
The status of your service for the requested protocol is:
Make new inquiry
Click on the button below and check the address, telephone and business hours of all Avianca stores.
The official Avianca Brasil application has a free download from online stores for mobile devices that use operating systems Android and iOS. Download now!