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Return Trip One Way
2 to 11 years
0 to 23 months
Maximum amount of passengers (adults plus children) must be less than or equal to 9. Please adjust the search, or click on the link for more than 9 passengers.
For more than 9 passengers, click here.
The reservation code consists of 6 alphanumeric characters (letters and numbers). It may be found in the email confirming your reservation or on your ticket print-out. For example: 3OTCHJ.
The electronic ticket number (E-ticket) is a thirteen digit numeric code for the reservation or printed on the physical ticket. For example: 247 7025311697
Your loyalty program account number shown on your card.
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For doubts, complaints, compliments or cancellations of contracted services, call:
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This channel is available for: Informations; Website support; Seats Selection; Special Services (inclusion, editing or deletion); Cancellations and Refunds.
To exchange, please contact the Reservation Center or through the Customer Area.
Access our FAQ to ask your questions
Register a Service Request for questions, complaints, praise and cancellation of contracted services. Follow your service protocol.
In the case of problems with checked baggage, please fill out the luggage form ↗.
Or access our customer service via Twitter.
If you need it, you can contact our CSC - Customer Service - in person. The service is available in our physical stores of airports (Resolution ANAC 400).
Have you already opened a service request? You may check the status of your request using your service protocol.
Amigo Program Number
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Click on the button below and check the address, telephone and business hours of all Avianca stores.
The official Avianca Brasil application has a free download from online stores for mobile devices that use operating systems Android and iOS. Download now!