Contact Us

CSC - Customer Service Center

For doubts, complaints, compliments or cancellations of contracted services, call:

CSC telephone support

USA: 1-844-259-1397
Brazil: 0800-286-6543

Persons with hearing impairment should use a TDD device
0800-286-5445 (Brazil) or by chat online

SALLES CALL CENTER



USA:1-844-259-1397

Brazil:4004-4040
(capitals)
0300-789-8160
(other regions in Brazil)



Chile:56-2-2405-3511

Colombia:01-800-9520832

Chat Online

Connect right now to get in touch with one of our agents.
 

This channel is available for: Informations; Website support; Seats Selection; Special Services (inclusion, editing or deletion); Cancellations and Refunds.

 

 To exchange, please contact the Reservation Center or through the Customer Area.


Access our FAQ to ask your questions


Register a Service Request for questions, complaints, praise and cancellation of contracted services. Follow your service protocol

 

Baggage

 

In the case of problems with checked baggage, please fill out the luggage form ↗.


Or access our customer service via Twitter.

@SacAvianca_br ↗


If you need it, you can contact our CSC - Customer Service - in person. The service is available in our physical stores of airports (Resolution ANAC 400).

Consulte Protocolo de Atendimento

Service Protocol

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List Stores

Avianca Stores

Click on the button below and check the address, telephone and business hours of all Avianca stores.

Results:


  • Aracaju
  • Santa Maria Airport
    Av. Senador Júlio Leite, s/nº CEP:49.037-580 - Aracaju - SE

  • Daily from 1:15 a.m. to 08:15 p.m. and from 12:00 p.m. to 5:15 a.m.

  • Belo Horizonte
  • Confins - Tancredo Neves International Airport
    Rodovia LMG-800, km 7,9, s/nº, Confins - MG

  • Daily from 04:00 a.m. to 7:50 p.m.

  • Brasília (Aeroporto)
  • International de Brasília Airport
    Presidente Juscelino Kubitschek Lago Sul - s/n° CEP: 71608-900 - Brasília - DF

  • Daily from 03:50 a.m. to 09:00 p.m.

  • Brasília (Câmara dos Deputados)
  • Chamber of Deputies
    Praça dos Três Poderes - anexo IV - Térreo. Ponce de Arruda CEP: 70160-900 - Brasília

  • Monday to Thursday from 08:30 a.m. to 08:30 p.m. and friday from 08:30 a.m. to 08:00 p.m.

  • Campo Grande
  • International de Campo Grande Airport
    Av. Duque de Caxias, s/nº – Bairro Vila Serradinho CEP: 79101-901 – Campo Grande -MS

  • Daily from 2:30 to 8:30 a.m. and from 7:30 to 11h30 p.m.

  • Chapecó
  • Serafim Enoss Bertaso Airport
    Saguão Principal Acesso Florenal Ribeiro, 4535 -Quedas do Palmital CEP: 89805-720 – Chapecó -SC

  • Daily 4:30 a.m. to 6:30 p.m. and 12:30 a.m. to 2:30 p.m.

  • Cuiabá
  • International Marechal Rondon Airport
    Av. Governador João Ponce de Arruda S/Nº Bairro Jardim Aeroporto CEP: 78110-370 – Várzea Grande -MT

  • Daily from 07:00 a.m. to 01:00 p.m.. Monday to Friday from 03:30 p.m. to 09:30 p.m..

  • Curitiba
  • International Afonso Pena Airport
    Av. Rocha Pombo, s/nº CEP: 83010-900 - São Jose dos Pinhais - PR

  • Daily 4:30 a.m. to 9:00 p.m.

  • Florianópolis
  • International Hercilio Luz Airport
    Av. Diomício Freitas, 3393 - Bairro Carianos CEP: 88047-900 - Florianópolis -SC

  • Daily from 06:00 a.m. to 11:00 p.m.

  • Fortaleza
  • International Pinto Martins Airport
    Av. Senador Carlos Jereissatti nº 3000 -Bairro Serrinha CEP: 60741-900 - Fortaleza - CE

  • Daily from 02:00 a.m to 09:00 p.m.

  • Foz do Iguaçu
  • Foz do Iguaçu International Airport - Cataratas
    Rod. BR 469, Km 16,5, CEP: 85853-900 - Foz do Iguaçu - PR

  • Daily from 10:00 a.m. to 4:00 p.m.

  • Goiânia
  • Santa Genoveva Airport
    Praça Capitão Frazão s/nº - Setor Santa Genoveva CEP: 74672-410 – Goiânia -GO

  • Daily from 04:00 a.m. to 10:00 p.m.

  • Ilhéus
  • Jorge Amado Airport
    Rua Brigadeiro Eduardo Gomes, s/n° Pontal Ilhéus - BA

  • Daily from 10:00 a.m. to 4:00 p.m.

  • João Pessoa
  • International Presidente Castro Pinto Airport
    Avenida Marechal Rondon, S/N - Bairro: Aeroporto Bayeux - PB CEP: 58308-901

  • Daily from 01:30 a.m. to 07:00 a.m. and from 09:30 a.m. to 04:45 p.m.

  • Juazeiro do Norte
  • Orlando Bezerra de Menezes Airport
    Av Virgílio Távora nº 4000 - Bairro Aeroporto CEP: 63020-470 – Juazeiro do Norte - CE

  • Daily from 06:00 a.m. to 09:00 p.m.

  • Maceio
  • International de Maceió/Zumbi dos Palmares Airport
    Rodovia BR 104 Km 91. CEP: 57110-100 - Tabuleiro Maceió - AL

  • Daily from 03:00 a.m. to 4:00 p.m.

  • Miami
  • Miami International Airport
    2100 NW, 42nd, Ave. Miami, FL 33142, South Terminal, Hall J - Miami - FL

  • Daily from 03:00 p.m. to 5:55 p.m.

  • Natal
  • International Governador Aluizio Alves Airport - São Gonçalo do Amarante
    Avenida Ruy Pereira dos Santos, 3100 CEP: 59148-902 - São Gonçalo do Amarante - RN

  • Daily from 2:00 a.m. to 5:30 a.m. y from 11:00 a.m to 15:30 p.m.

  • Navegantes
  • Navegantes International Airport
    Rua Osmar Gaya, 1297 - Meia Praia, CEP: 88372-900 - Navegantes - SC

  • Daily from 08:00 a.m. às 10:00 p.m.

  • Petrolina
  • Senador Nilo Coelho Airport
    BR 235 - Km 11 – Zona Rural CEP: 56313-900 - Petrolina - PE

  • Monday to Saturday from 4:30 a.m. to 7:00 p.m. Sunday from 8:30 a.m. to 7:00 p.m.

  • Porto Alegre
  • International Salgado Filho Airport
    Saguão Principal Av. Severo Dullius, nº 90010 – Bairro Anchieta CEP: 90200-310 – Porto Alegre - RS

  • Daily from 04:00 a.m. to 8:30 p.m.

  • Recife
  • International do Recife/Guararapes Airport – Gilberto Freyre
    Loja BVRI OceanAir Praça Salgado Filho, s/nº -Imbiribeira CEP: 51210-970 – Recife -PE

  • Daily from 03:45 a.m. to 11:00 p.m.

  • Rio de Janeiro (Galeão)
  • International Antônio Carlos Jobim Airport - Galeão
    Av. 20 de Janeiro s/nº - Ilha do Governador Terminal 2 - 3º andar CEP: 21941-570 – Rio de Janeiro -RJ

  • Daily from 06:00 a.m. to 10:00 p.m.

  • Rio de Janeiro (Santos Dumont)
  • Santos Dumont Airport
    Praça Senador Salgado Filho s/nº CEP: 20021-340 – Rio de Janeiro -RJ

  • Daily from 04:30 a.m. to 10:00 p.m.

  • Salvador
  • International Deputado Luiz Eduardo Magalhães Airport
    Praça Gago Coutinho, s/nº - São Cristovão 1º andar - Box 21/22 CEP: 41510-045 – Salvador - BA

  • Daily from 1:30 a.m. to 11:30 p.m.

  • São Paulo (Congonhas)
  • Congonhas Airport Main Hall (Boarding)
    Praça Comandante Lineu Gomes, s/nº CEP: 04626-911 – São Paulo -SP

  • Daily from 05:00 a.m. to 10:30 p.m.

  • São Paulo (Guarulhos)
  • Sao Paulo International Governador André Franco Montoro Airport
    Rod. Hélio Smidt, s/nº- Ed Interligação CEP 07143-970 – Guarulhos -SP Balcão OceanAir / Avianca Terminal 2, Check-in D

  • 24h

Chat Online

Chat Online

Connect right now to get in touch with one of our agents.
 

This channel is available for: Informations; Website support; Seats Selection; Special Services (inclusion, editing or deletion); Cancellations and Refunds.

 

 To exchange, please contact the Reservation Center or through the Customer Area.

ACCESS CHAT ONLINE ↗

Or access our customer service via Twitter:

@SacAvianca_br ↗



SAC

The official Avianca Brasil application has a free download from online stores for mobile devices that use operating systems Android and iOS.  Download now!

 

App Avianca BrasilApp Avianca Brasil - Google Play