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Flights in all times Change
2 to 11 years
0 to 23 months
Maximum amount of passengers (adults plus children) must be less than or equal to 9. Please adjust the search, or click on the link for more than 9 passengers.
For more than 9 passengers, click here.
The reservation code consists of 6 alphanumeric characters (letters and numbers). It may be found in the email confirming your reservation or on your ticket print-out. For example: 3OTCHJ.
The electronic ticket number (E-ticket) is a thirteen digit numeric code for the reservation or printed on the physical ticket. For example: 247 7025311697
Your loyalty program account number shown on your card.
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For doubts, complaints, compliments or cancellations of contracted services, call:
CSC telephone support 0800-286-6543(Brazil)/1-844-259-1397(USA)
Hearing Impaired 0800-286-5445
Sales Call Center 4004-4040
Sales Call Center 0300-789-8160
Connect right now to get in touch with one of our agents.
This channel is available for: Informations; Website support; Seats Selection; Special Services (inclusion, editing or deletion); Cancellations and Refunds.
To exchange, please contact the Reservation Center or through the Customer Area.
Access our FAQ to ask your questions
Register a Service Request for questions, complaints, compliments and cancellation of services contracted. Follow your Attendance Protocol.
Or access our customer service via Twitter.
If you need it, you can contact our SAC - Customer Service - in person. The service is available in our physical stores at airports (ANAC Resolution 400).
Have you already opened a service request? You may check the status of your request using your service protocol.
Amigo Program Number
Write down the number of your attendance protocol
You can check the status of the request with your attendance protocol.
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Click on the button below and check the address, telephone and business hours of all Avianca stores.
The official Avianca Brasil application has a free download from online stores for mobile devices that use operating systems Android and iOS. Download now!