CSC - Customer Service Center

SAC

For doubts, complaints, compliments or cancellations of contracted services, call:

CSC telephone support
0800-286-6543

Hearing Impaired
0800-286-5445

Central de Vendas

Sales Call Center
0800-286-6543

Sales Call Center
0800-286-5445

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This channel is available for: Informations; Website support; Seats Selection; Special Services (inclusion, editing or deletion); Cancellations and Refunds.

 

 To exchange, please contact the Reservation Center or through the Customer Area.


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Make a Request for Assistance or follow your Assistance Protocol


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CS – Customer Service – Count on our on-the-ground service in the following airports (ANAC 196 Resolution).

  • Brasília International Airport
  • Congonhas International Airport
  • Guarulhos International Airport
  • Galeão International Airport
  • Recife International Airport
  • Salvador International Airport
  • Santos Dumont Airport

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Service Protocol

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List Stores

Avianca Stores

Click on the button below and check the address, telephone and business hours of all Avianca stores.

Results:


  • São Paulo (Congonhas)
  • Congonhas Airport Main Hall (Boarding)
    Praça Comandante Lineu Gomes, s/nº CEP: 04626-911 – São Paulo -SP
  • (11) 5090 9713
    Daily from 05:00 a.m. to 10:30 p.m.

  • Rio de Janeiro (Galeão)
  • Aeroporto Internacional Antônio Carlos Jobim - Galeão
    Av. 20 de Janeiro s/nº - Ilha do Governador Terminal 2 - 3º andar CEP: 21941-570 – Rio de Janeiro -RJ
  • (21) 3398 4648
    Diariamente das 06:00h às 22:00h

  • São Paulo (Guarulhos)
  • Sao Paulo International Governador André Franco Montoro Airport
    Rod. Hélio Smidt, s/nº- Ed Interligação CEP 07143-970 – Guarulhos -SP Balcão OceanAir / Avianca Terminal 2, Check-in D
  • (11) 2445-3576 2445-3759
    24h

  • Rio de Janeiro (Santos Dumont)
  • Aeroporto Santos Dumont
    Praça Senador Salgado Filho s/nº CEP: 20021-340 – Rio de Janeiro -RJ
  • (21) 3814-7329
    Diariamente das 04:30 às 22:00h

  • Salvador
  • Internacional Deputado Luiz Eduardo Magalhães Airport
    Praça Gago Coutinho, s/nº - São Cristovão 1º andar - Box 21/22 CEP: 41510-045 – Salvador - BA
  • (71) 3204-1586
    Every day from 1:30 a.m. to 11:30 p.m.

  • Recife
  • Internacional do Recife/Guararapes Airport – Gilberto Freyre
    Loja BVRI OceanAir Praça Salgado Filho, s/nº -Imbiribeira CEP: 51210-970 – Recife -PE
  • (81) 3322-4647
    Daily from 03:45 a.m. to 11:00 p.m.

  • Porto Alegre
  • Internacional Salgado Filho Airport
    Saguão Principal Av. Severo Dullius, nº 90010 – Bairro Anchieta CEP: 90200-310 – Porto Alegre - RS
  • (51) 3358-2393
    Daily from 04:00 a.m. to 8:30 p.m.

  • Petrolina
  • Senador Nilo Coelho Airport
    BR 235 - Km 11 – Zona Rural CEP: 56313-900 - Petrolina - PE
  • (87) 3863-0808
    Daily 03:30 a.m. to 06:00 p.m.

  • Passo Fundo
  • Lauro Kortz Airport
    BR 285, Km 287, ZONA RURAL Cep: 99050-970 – Passo Fundo - RS
  • (54) 3045-3008
    Sunday to Friday from 10:00 a.m. to 6:00 p.m.

  • Natal
  • Internacional Governador Aluizio Alves Airport - São Gonçalo do Amarante
    Avenida Ruy Pereira dos Santos, 3100 CEP: 59148-902 - São Gonçalo do Amarante - RN
  • (84) 3343 6422
    Daily 3:00 a.m. to 6:30 p.m. and from 12:00 a.m. to 5:00 p.m.

  • Maceio
  • Internacional de Maceió/Zumbi dos Palmares Airport
    Rodovia BR 104 Km 91. CEP: 57110-100 - Tabuleiro Maceió - AL
  • (82) 3036 5411
    Daily from 04:00 a.m. to 5:00 p.m.

  • Juazeiro do Norte
  • Orlando Bezerra de Menezes Airport
    Av Virgílio Távora nº 4000 - Bairro Aeroporto CEP: 63020-470 – Juazeiro do Norte - CE
  • (88) 3572-1050
    Daily from 06:00 a.m. to 09:00 p.m.

  • João Pessoa
  • Internacional Presidente Castro Pinto Airport
    Avenida Marechal Rondon, S/N - Bairro: Aeroporto Bayeux - PB CEP: 58308-901
  • (83) 3232-7195
    Daily from 01:30 a.m. to 07:00 a.m. and from 09:30 a.m. to 04:45 p.m.

  • Ilhéus
  • Jorge Amado Airport
    Rua Brigadeiro Eduardo Gomes, s/n° Pontal Ilhéus - BA
  • (73) 3231-7957
    Daily from 10:00 a.m. to 4:00 p.m.

  • Goiânia
  • Santa Genoveva Airport
    Praça Capitão Frazão s/nº - Setor Santa Genoveva CEP: 74672-410 – Goiânia -GO
  • (62) 3265-1787
    Daily from 04:00 a.m. to 10:30 a.m. and from 04:00 p.m. to 10:00 p.m.

  • Fortaleza
  • Internacional Pinto Martins Airport
    Av. Senador Carlos Jereissatti nº 3000 -Bairro Serrinha CEP: 60741-900 - Fortaleza - CE
  • (85) 3392-1525 3392-1526
    Every day from 00:00 to 09:00 p.m.

  • Florianópolis
  • Internacional Hercilio Luz Airport
    Av. Diomício Freitas, 3393 - Bairro Carianos CEP: 88047-900 - Florianópolis -SC
  • (48) 3331-4233
    Daily from 06:00 a.m. to 11:00 p.m.

  • Curitiba
  • Internacional Afonso Pena Airport
    Av. Rocha Pombo, s/nº CEP: 83010-900 - São Jose dos Pinhais - PR
  • (41) 3381-1354
    Daily 4:00 a.m. to 9:00 p.m.

  • Cuiabá
  • Internacional Marechal Rondon Airport
    Av. Governador João Ponce de Arruda S/Nº Bairro Jardim Aeroporto CEP: 78110-370 – Várzea Grande -MT
  • (65) 3614 2550
    Daily from 07:00 a.m. to 01:00 p.m.. Monday to Friday from 03:30 p.m. to 09:30 p.m..

  • Chapecó
  • Serafim Enoss Bertaso Airport
    Saguão Principal Acesso Florenal Ribeiro, 4535 -Quedas do Palmital CEP: 89805-720 – Chapecó -SC
  • (49) 3323-0444
    Daily 4:30 a.m. to 6:30 p.m. and 12:30 a.m. to 2:30 p.m.

  • Campo Grande
  • Internacional de Campo Grande Airport
    Av. Duque de Caxias, s/nº – Bairro Vila Serradinho CEP: 79101-901 – Campo Grande -MS
  • (67) 3368 6172
    Monday to Saturday from 04:30 a.m. to 10:30 a.m. and from 05:30 p.m. to 11:30 p.m.. Sundays from 05:00 a.m. to 11:00 a.m. and from 05:30 p.m. to 11:30 p.m..

  • Brasília (Câmara dos Deputados)
  • Chamber of Deputies
    Praça dos Três Poderes - anexo IV - Térreo. Ponce de Arruda CEP: 70160-900 - Brasília
  • (61) 3216-9946
    Mon to Thu 08:30 a.m. to 08:30 p.m.. Fri 08:30 a.m. to 08:00 p.m..

  • Brasília (Aeroporto)
  • Internacional de Brasília Airport
    Presidente Juscelino Kubitschek Lago Sul - s/n° CEP: 71608-900 - Brasília - DF
  • (61) 3364-9357 (61) 3364-9358
    Daily from 05:30 a.m. to 09:00 p.m.

  • Aracaju
  • Santa Maria Airport
    Av. Senador Júlio Leite, s/nº CEP:49.037-580 - Aracaju - SE
  • (79) 3243-1041
    Every day from 1:15 a.m. to 08:15 p.m. and from 12:00 p.m. to 5:15 a.m.

  • Foz do Iguaçu
  • Foz do Iguaçu Internacional Airport - Cataratas
    Rod. BR 469, Km 16,5, CEP: 85853-900 - Foz do Iguaçu - PR
  • (45) 3521-4226
    Every day from 10:00 a.m. to 4:00 p.m.

Chat Online

Chat Online

Connect right now to get in touch with one of our agents.
 

This channel is available for: Informations; Website support; Seats Selection; Special Services (inclusion, editing or deletion); Cancellations and Refunds.

 

 To exchange, please contact the Reservation Center or through the Customer Area.

ACCESS CHAT ONLINE

Or access our customer service via Twitter:

@SacAvianca_br



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