CSC - Customer Service Center

For doubts, complaints, compliments or cancellations of contracted services, call:



CSC telephone support

Hearing Impaired

Available only in Brazil.

Send an email:

If you prefer, there is another option to place your doubts, complaints or suggestions. Click on the button below, fill in the form and send us a message.

Or access our customer service via Twitter:


CS – Customer Service – Count on our on-the-ground service in the following airports (ANAC 196 Resolution)

  • Brasília International Airport
  • Congonhas International Airport
  • Guarulhos International Airport
  • Galeão International Airport
  • Recife International Airport
  • Salvador International Airport
  • Santos Dumont Airport


Check the service protocol

Checking your request is very simple: just click on the button below, fill in your protocol and CPF number in the screen that opens and check the progress.

OceanAir Linhas Aéreas S/A
CNPJ: 025758290001-48
Av. Washington Luís, 7059 - Campo Belo - SP

Frequently Asked Questions

Click on the subjects below and clarify the main doubts you may have about your trips with Avianca.

Sales Call Center

Call the numbers below and buy your tickets, request reimbursements, reschedule trips and much more.

(55) 11 4004-4040


It will be charged as an international call to Brazil.


Request here your ticket reimbursement here.

Click on the button below and check the address, telephone and business hours of all Avianca stores.

Chat Online


Connect right now to get in touch with one of our agents.

This channel is available for: Reservations; Informations; Website support; Seats Selection; Special Services (inclusion, editing or deletion); Cancellations and Refunds.
 To exchange, please contact the Reservation Center or through the Customer Area.