At the Destination – Care on Arrival

Please, follow the instructions below to ensure a smoother arrival at the destination airport.

  • On landing always follow the guidelines of the crew.
  • Before exiting the aircraft, check if you have all your belongings.
  • Follow our employees' instructions regarding which direction to go and which baggage claim conveyor you should go to for picking up your baggage.
  • At some airports, the distance between the aircraft and the baggage claim area is far.
  • At the arrival area, look for your flight number on the Infraero screens and wait for your baggage to arrive.
  • Check to see if the baggage is truly yours, because the suitcases may be the same or very similar.
  • If you have any problem, look for our employees before leaving the arrival lobby.
Care on Arrival