My Reservations

Manage your booking, book and / or purchase special services with ease, accessing below your Reservation!

Pay for Baggage with a discount or hire services for Transporting Animals in the Cabin.

Buy Discount Luggage or hire the Animal Transport service in the Cabin.

Check-in and choose or change your seat before boarding

Check in and choose or change your seat and save time at the airport.

Make your move, upgrade your seat and enjoy all the comfort and experience of flying Executive Class at Avianca Brasil.

Bid, upgrade your cabin and enjoy all the comfort of your Avianca Brazil Business Class experience.


Important Information:


For ticket purchases made before September 24, 2017 (tickets with baggage allowances in kilos), paying for excess baggage should be done directly and exclusively at the airport.

 

  1. The services listed above are only available to clients who purchased a ticket through the Avianca Brasil site or app. For transactions carried out on other channels, such as the Avianca Store, Customer Service Center, and Travel Agencies, please contact the channel that issued your ticket directly.
  2. Baggage can only be paid for through the site or the app one time. If a passenger has already paid for excess baggage when buying the ticket, it is not possible to pay for another extra piece of baggage through this channel.
  3. The services of refund, alterations, or changes to the ticket cannot be carried out via the site if the reservation includes fees for services.
  4. The deadline for free withdrawal of the purchase of the ticket is up to 24 (twenty four) hours, counting from the receipt of your receipt and at least 7 (seven) days in advance of the date of shipment. Click here!
  5. For tickets issued with Programa Amigo? points: to request a refund for your ticket issued with points, get in touch with Customer Service
  6. For international flights with boarding from April 2019, the refund must be made by the call center.