Tickets Refund and Reissue

For tickets purchased through our Customer Service Center, Avianca Stores or Bank payment slip, please, use one of the channels below:

  • To reissue your ticket: contact us through the Customer Service Center at 4004 4040 (Available only in Brazil).
  • To refund your ticket, click here..


For tickets purchased through Travel Agencies: If you bought your ticket through a travel agency, changes or refunds should be requested directly with the Agency Issuer.


For tickets purchased with Pontos Amigo: : To change or request a Refund of your booking paid with Pontos Amigo, please contact our Customer Service team by phone: 4004-4040 (Available only in Brazil)


For tickets purchased on the Website, you can use the tool below.

  • The booking reference consists of 6 alphanumeric characters.
  • The surname should be as informed on the booking.
  • It is not possible to change the Origin and Destination, only the date and time of your booking.
  • It is not possible to change or refund a ticket for only one of the passengers.
  • It is not possible to change bookings with infants passengers (0-2 years).
  • It is not possible to change bookings with chargeable services.






If your ticket was bought on the website and you need to Change or Refund it under one of the exception cases above, please use one of the channels below:

To Change your ticket: Please contact our Customer Service at 4004 4040 (Available only in Brazil).

To request the Refund of your ticket, please click here.