Tickets Refund and Reissue
For tickets purchased through our Customer Service Center, Avianca Stores or Bank payment slip, please, use one of the channels below:
- To reissue your ticket: contact us through the Customer Service Center at 4004 4040 (Available only in Brazil).
- To refund your ticket, click here..
For tickets purchased through Travel Agencies: If you bought your ticket through a travel agency, changes or refunds should be requested directly with the Agency Issuer.
For tickets purchased with Pontos Amigo: : To change or request a Refund of your booking paid with Pontos Amigo, please contact our Customer Service team by phone: 4004-4040 (Available only in Brazil)
For tickets purchased on the Website, you can use the tool below.
- The booking reference consists of 6 alphanumeric characters.
- The surname should be as informed on the booking.
- It is not possible to change the Origin and Destination, only the date and time of your booking.
- It is not possible to change or refund a ticket for only one of the passengers.
- It is not possible to change bookings with infants passengers (0-2 years).
- It is not possible to change bookings with chargeable services.