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Return Trip One Way
2 to 11 years
0 to 23 months
Maximum amount of passengers (adults plus children) must be less than or equal to 9. Please adjust the search, or click on the link for more than 9 passengers.
For more than 9 passengers, click here.
The reservation code consists of 6 alphanumeric characters (letters and numbers). It may be found in the email confirming your reservation or on your ticket print-out. For example: 3OTCHJ.
The electronic ticket number (E-ticket) is a thirteen digit numeric code for the reservation or printed on the physical ticket. For example: 247 7025311697
Your loyalty program account number shown on your card.
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The rules are valid only for flights operated by Oceanair Linhas Aéreas S / A (O6).
Avianca Brasil does not offer the pet transport service in the cabin for reservations in conjunction with other airlines (Interline). In the case of service animals, if there are any parts operated by another company in your reservation, check the conditions and rules with the company operating the flight.
Avianca Brasil accepts just domestic animals - dogs and cats - transported in the passenger cabin (Economy class only). We do not transport animals identified as laboratory animals, wild birds and endangered Brazilian wildlife.
Transportation of 3 (three) animals per flight in the passenger cabin is limited. Among them, 1 (one) per passenger and 1 (one) per package, except in the case of a litter (separated from the mother), belonging to the same female. In this case, 2 puppies are accepted in the same transport box, following the same accommodation procedures.
The embarkation of animals in the cabin under the responsibility of an unaccompanied minor is not allowed.
To check the possibility of transportation of the animal and to request the service, consult us through the Sales Center at the telephones 4004-4040 (main capitals) and 0300-789-8160 (other locations), Avianca Brazil Site or Stores with a minimum of 2 Hours prior to the flight.
After confirming the service, attend the check-in counter at the airport at least 2 hours before the departure time.
The animal must be accommodated in a pet container, which can be purchased in specialized stores. The transport box must remain throughout the flight on the aircraft floor under the seat in front of it and must meet the following specifications:
Warning: if the above mentioned specifications are not met, Avianca Brasil will not carry the animal.
Check out the values practiced by Avianca Brasil regarding the transportation of pets in the cabin.
Pets (dogs and cats) will be able to travel on domestic flights from Avianca Brasil.
Your pet will fly in the same aircraft as you, except in the cargo bay. Do not worry! The environment is safe and pressurized.
To verify the possibility of transportation of the animal and to request the service, consult us through the Sales Center at the telephones 4004-4040 (main capitals) and 0300-789-8160 (other locations) up to 72 hours before the flight .
General rules for the transport of animals (dogs and cats) in the cargo compartment:
Box for transporting pets (dogs and cats) in the cargo compartment of the aircraft
The animal transport box can be purchased from specialist stores and must meet the following specifications:
Breeds of animals not accepted for transport
Some species of brachycephalic animals (short snout, flattened) are not accepted for transport on our aircraft. Here are some examples:
Dogs: Boston Terrier, Bulldog (and its variations, French Bulldog, English Bulldog, etc.), Cavalier King Charles Spaniel, Deutscher Boxer, Bordeaux Mastiff, Griffon Belge, Petit Brabançon, Tibetan Spaniel, Japanese Spaniel (Chin), Pug, English Toy Spaniel, Pekingese, Tibetan Mastiff, Griffon Bruxellois, Shar Pei, among others.
Cats: Birman, Exotic Shorthair, Himalayan and Persian.
Transport of dogs considered of aggressive breeds
The transport of dogs considered aggressive breeds, large in size over 35 cm are accepted only if they are accommodated in a metal transport box. Here are some examples:
Important: If the animal exhibits aggressive behavior or some other type of abnormal demonstration of its state, its embarkation should be denied, as it could endanger its life and harm the operation.
The service is temporarily unavailable for international flights.
Check the values practiced by Avianca Brasil regarding the transport of pets (dogs and cats) in the cargo compartment.
Service animals are welcome on our flights. The transport of these animals in the passenger cabin is free of charge.
In addition to presenting mandatory documentation of the animal, in sections whose flight time exceeds 8 hours, the passenger must provide the documentation proving that the animal will not need to carry out its physiological needs during the flight or that the animal will fulfill its needs in a way that does not Compromise the health and sanitary status of the flight.
Trained Guide Dog
The guide dog trained for disability assistance will be transported free of charge in the cabin on the aircraft floor adjacent to its owner. This seat will be determined by the airline. The dog must travel on leash and under the control of its owner.
In order for the animal to be accepted, the mandatory documentation must be submitted. There is no restriction on boarding a guide dog when there is another animal on the flight.
For more information, please contact us through our Sales Center at 4004-4040 (major capitals) and 0300-789-8160 (other locations).
Emotional Support Dog
The emotional support dog carrier is specific for people undergoing therapeutic treatment. In these cases, on domestic and Latin American flights, the passenger must present to the airline a medical report called MEDIF. On the routes to / from the United States, it is necessary to have a certificate or letter from a mental health professional. The above mentioned documents must be issued by a mental health professional, stating that:
1) The passenger has no mental or emotional capacity;
2) The passenger needs emotional or animal service support for air travel and / or activities at the passenger's destination;
3) The medical professional who provides the assessment is a qualified mental health professional who proves that the passenger is under his or her professional care;
4) The date and type of the mental health professional's portfolio / record and the state or other jurisdiction issuing the portfolio. The medical form (MEDIF) must be sent to email@example.com with up to 72 hours in advance of the flight. For more information on MEDIF, click here.
The medical form (MEDIF) must be sent to firstname.lastname@example.org with up to 72 hours before the flight (national and Latin American routes). For more information on MEDIF, click here. The certificate or letter from the qualified mental health professional must be submitted within 48 hours prior to the flight. In this case, please contact our Sales Center for further details regarding the procedure.
National and Latin American Flights The emotional support dog is exempt from the transport box provided he is trained, traveling at or below the seat, without obstructing corridors or emergency exits. Otherwise, the dog must be accommodated in transport boxes, following the same requirements and dimensions of the transport of pets in the cabin. Flights to / from United States To comply with safety regulations, the animal should sit at the customer's feet, without advancing in the corridor and behaving well (for example, the animal is not allowed to bark, growl, jump to other people or animals). For smaller animals, customers may choose to use an approved carton box.
These measures are intended to ensure the safety of the flight and other passengers.
Documentation for flights to and from Brazil, Colombia and the United States:
In addition to the documentation already mentioned, some countries require additional documentation: Brazil
It is the passenger's responsibility to comply with the requirements for entry of pets in the United States. For more information, see the US authorities website:
The official Avianca Brasil application has a free download from online stores for mobile devices that use operating systems Android and iOS. Download now!