My Reservations

Manage your trip, reserve, and/or purchase special services with ease, accessing your Reservation below!


Through this channel you can contract the following services and carry out the following requests:








Optional Services

Pay for Baggage with a 50% discount or hire services for Transporting Animals in the Cabin.


Special Assistance

Reserve meals, help for people with special needs or to board sporting equipment.


Alterations, change of flights, and refunds

Choose or change your seat before boarding. Make changes to your flight dates. Request a refund for your ticket through purchases made on your credit card.


Cabin Upgrade

Make your move, upgrade your seat and enjoy all the comfort and experience of flying Executive Class at Avianca Brasil.


Important Information:


  1. For ticket purchases made before September 24, 2017 (tickets with baggage allowances in kilos), paying for excess baggage should be done directly and exclusively at the airport.
  2. The services listed above are only available to clients who purchased a ticket through the Avianca Brasil site or app. For transactions carried out on other channels, such as the Avianca Store, Customer Service Center, and Travel Agencies, please contact the channel that issued your ticket directly.
  3. Baggage can only be paid for through the site or the app one time. If a passenger has already paid for excess baggage when buying the ticket, it is not possible to pay for another extra piece of baggage through this channel.
  4. The services of refund, alterations, or changes to the ticket cannot be carried out via the site if the reservation includes fees for services.
  5. To request refunds in other forms of payment, click here
  6. For tickets issued with Programa Amigo points: to request a refund for your ticket issued with points, get in touch with Customer Service